Adult Rental
I have been offered a cheaper rate at a different store, can you match it?
At Myoko Snowsports we pride ourselves on our high quality rental equipment and customer service which we believe results in a great guest experience. The prices we offer reflect this quality and we are therefore unable to adjust the prices of our ...
How do cancellations, early returns and refunds work?
Cancellations and refunds: Cancellations made after arrival in Myoko must be made either in person or by calling +81 (0) 645-80-9292 between 8:15 am and 5:30 pm (Japan time). Cancellations made 30 to 3 days prior, and/or when payment of the booking ...
Should I book in advance?
We recommend booking well before your arrival to ensure availability, particularly from the 20th of December to mid-February. Please contact our team at akakura@myokosnowsports.com if you have any questions.
Do your shop staff speak English?
Yes, while our team is made up of individuals from many countries around the world, including Japan, all our services are offered in English.
Do you offer backcountry rental equipment?
We do not offer rental equipment for backcountry or touring, therefore, we would recommend contacting Dancing Snow. They specialise in all things backcountry, and also provide rental equipment. They may have something that will work for you!
Can I rent a specific board/skis?
It is great to hear that you are interested in specific rental equipment. However, some of our fleet is limited to one per size and we are unable to take reservations for specific equipment, but we can make every effort to ensure you receive the ...
Do you rent goggles and gloves?
No, we do not offer rental for goggles or gloves for sanitary reasons. Therefore, we ask you to purchase these before or once you arrive in Myoko. We have a retail shop in our rental store with a selection of goggles and gloves you can purchase.
Should I bring my own equipment/ boots or rent?
Many guests find it more convenient to rent skis/ snowboards instead of bringing their own. However, if you have your own well-fitting boots we recommend you bring them. We have a comprehensive range of equipment selected for individual skiing/ ...
Is your equipment waxed and tuned?
Yes. We have expert equipment technicians and our equipment is kept in excellent condition. Skis and snowboards are waxed after every rental period and are checked for any tuning requirements.
Can I upgrade from regular equipment to powder/ performance equipment?
Yes, you are welcome to upgrade from regular to powder/ performance equipment for ¥1,500 per day. If you upgrade and then make additional swaps of different powder/ performance equipment on following days the additional ¥1,000 service fee applies.
Can I swap equipment during my stay and is there a fee?
You are welcome to make one complimentary swap of equipment (same category) during your stay at no charge. For example, from one set of powder skis to another set of powder skis or from skis to a snowboard.Any additional swaps will incur a ¥1,000 ...
Do you have large size ski / snowboard boots?
Yes we have large sizes available. For ski boots we stock up to size 34 (cm) which is: UK / Australia = ~14.5 US / Canada= ~16.0 Europe = ~50.0 For snowboard boots we stock up to size 33 (cm): UK / Australia = ~14.0 US / Canada= ~15.5 Europe = ~49.0
Can I have a rest day during my equipment rental period and not pay for that day?
Our equipment pricing includes discounts for consecutive-day rental from the 4th day and the 8th day onwards. It is therefore better to simply rent for the entirety of your stay and take advantage of this pricing, even if you have a rest day and ...
How does your valet service work?
We are happy to offer a complimentary overnight valet service for skis, poles and snowboards rented from us. When you rent your equipment, we will check with you whether you would like to valet your skis/poles/snowboard overnight at either of our ...
What is the valet service?
To make your holiday a little easier, we offer a complimentary overnight valet service for your rented skis, poles and snowboards. Equipment can be valeted at either our Snowsports school building or at equipment rental shop. You may leave your ...
Can you pick me up to return my equipment, or can you collect my equipment from my accommodation?
Please return your equipment in-person at either our Akakura Snowsports Base (located at the base of the Champion #1 chairlift in Akakura) or at our Village Rental Shop (in Akakura Onsen village). Unfortunately we cannot collect you or your equipment ...
Can you pick me up from my accommodation to come to your shop for equipment collection?
Many local Akakura accommodations are within easy walking distance of our shop. For those a little further away we recommend checking with your accommodation as most are able to assist with transport. Unfortunately we do not provide a pick-up ...
What time and where do I collect my equipment?
Equipment is available for fitting and collection from our Village Shop in Akakura Onsen village which is open daily from 8:00am to 6:00pm. You are welcome to pick up your equipment in the afternoon before your first day of rentals from 2:00pm to ...